Warranty

🛡️ Warranty & Product Safety

At Lunea, we stand for quality, safety, and transparency.
We want you to feel confident when using our products. That’s why we offer a warranty against manufacturing and quality defects — while also being clear about what you can and cannot expect from our products.

✅ Quality & Certification

All our products:

• come with the required certifications and meet current EU safety standards;

• are tested through various dermatological and stability tests;

• are produced by carefully selected suppliers with a strong focus on quality and safety.

⚖️ What’s Covered by the Warranty?

You are eligible for a warranty if:

• a product is defective or damaged upon arrival;

• there is a clear manufacturing fault.

In such cases, please contact us within 7 days of receiving your order at [your email address or contact page], including photos and your order number.
We’ll review the situation and work with you to find a suitable solution — this may be a replacement or a refund.

⚠️ Important Note – Skin Reactions

We understand that every skin type is unique.
Although our products are thoroughly tested and proven safe, we cannot guarantee identical results for everyone.
Skin reactions may vary from person to person and are therefore not covered under warranty.

We always recommend performing a patch test before using any new product.

🚫 What’s Not Covered by the Warranty

• Products that have been opened, used, or stored improperly.

• Damage caused by misuse or lack of care.

• Individual skin reactions or allergies.

📩 Questions or Complaints?

Our team is happy to help!
If you have a complaint or would like to submit a warranty claim, please contact us at:
📧 [your email address]